Privacy policy

Last updated 23 October 2026

Who we are

Tip Topp Laundry ("we") runs a laundry and dry-cleaning pickup service from Palava City Phase 2, serving Dombivli and Kalyan, Maharashtra, India.

What we collect

Your name, email, mobile number, pickup addresses and map location, order details, special instructions and any stain photos you choose to add. We do not collect card details. For UPI payments we only keep the UPI reference number you choose to share.

Why we use it

To check we serve your area, pick up and deliver your garments, contact you about your order, send order status notifications, process payments and refunds, and prevent fraud. We only send offers if you leave offer notifications switched on.

Location

We use your location only when you tap "Use my location" or move the map pin, to find your address and confirm service coverage. We do not track you in the background.

App permissions

Location (precise and approximate): only while you set a pickup address in the customer app. Camera and photo picker: only when you choose to add a stain photo, or, for staff, a product photo; we use the Android photo picker and do not read your photo library. Notifications: order status updates, which you can turn off. Fingerprint: optional quick unlock on your own device; we never receive your fingerprint.

Delivery partners

If you work with us as a delivery partner, the partner app shares your location only while you are online or on a job, so nearby orders can be offered to you and customers can see their pickup arriving. Location history is deleted after 30 days. Identity documents you upload are used only for verification.

Security

All data travels over encrypted HTTPS connections. Passwords are stored as one-way hashes. Handover codes are generated on our server and never stored in readable form.

Who we share it with

Our pickup and delivery staff (name, phone, address for your order), our web hosting provider (secure database hosting), and email / push notification providers. We do not sell your data.

How long we keep it

While your account is active, and order and invoice records for as long as tax law requires. Delete your account any time in Account → Delete my account, or on our website's account deletion page.

Your rights

You can see, correct or delete your personal data, and withdraw consent for notifications, at any time from the Account screen or by contacting us.

Contact

Use Help & support in the app, or email orders@tiptopplaundry.com.

See also our Refund & cancellation policy.