Refund & cancellation policy

Last updated 27 October 2026

At Tip-Topp Laundry, we strive to provide reliable laundry and garment care services while ensuring transparency and customer satisfaction. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Order cancellation

Customers may cancel their orders under the following conditions:

Before pickup: Orders can be cancelled free of charge before our delivery agent collects the garments.
After pickup: Once garments have been collected and are in transit or undergoing processing, the order cannot be cancelled.
Agent dispatched: If a cancellation request is made after our agent has been dispatched or has arrived at the customer's doorstep, a nominal dispatch fee may apply.

2. Garment damage & compensation policy

At Tip-Topp Laundry, we take the utmost care in handling garments and follow industry-standard cleaning procedures. However, certain risks associated with fabric composition, garment condition, and cleaning processes may be unavoidable.

2.1 Compensation guidelines

Maximum compensation: Compensation for a garment confirmed to have been damaged or lost due to our service will be limited to five times the service price of the affected item, subject to a maximum of ₹1,000 per garment.
Retention of garments: Where compensation is provided for a damaged garment, Tip-Topp Laundry may retain the garment for inspection, verification, and audit purposes, subject to applicable law and agreement with the customer.

2.2 Inspection & customer approval

Each garment is photographed and inspected upon arrival at our facility.
Any visible pre-existing damage, fabric wear, or stubborn stains identified during inspection will be communicated to the customer before processing.
Where required, the customer's written approval will be obtained through email, SMS, or WhatsApp before proceeding with the cleaning process.
Torn, damaged, or heavily stained garments may be processed only after receiving the customer's written approval.

2.3 Exclusions from liability

Tip-Topp Laundry shall not be responsible for damage arising from the following circumstances, to the extent permitted by applicable law:

Natural wear and tear, pre-existing fabric weakness, or deterioration caused by regular use.
Fading, shrinkage, or other changes inherent to the fabric or its composition.
Defective stitching, weak threads, faulty manufacturer labels, or manufacturing defects.
Hidden or concealed items and accessories, including pens, zippers, buttons, ornaments, or other objects left in garments.
Colour bleeding caused by poor dye quality or fabrics that are not colourfast.
Valuables, cash, documents, or other personal belongings left inside garment pockets.

These exclusions do not apply where liability arises from negligence or other circumstances for which Tip-Topp Laundry is responsible under applicable law.

2.4 Claim submission deadline

Customers must report any garment damage, missing items, or service-related issues within 72 hours of delivery.
Claims should include the order details, a description of the issue, and supporting photographs where applicable.
Tip-Topp Laundry will review reported issues and communicate the outcome after verification.

Claims submitted after 72 hours may be more difficult to verify and will be reviewed subject to applicable law and the circumstances of the case.

3. Refunds & refund processing

3.1 Eligibility for refunds

Refunds or compensation may be considered in cases involving:

Garments confirmed to have been misplaced or lost while in our custody.
Garments confirmed to have been damaged due to our service, subject to the Compensation Policy outlined in Section 2.
Other service-related issues for which a refund is determined to be appropriate.

Each claim will be reviewed based on the order details, inspection records, and available evidence.

3.2 Refund processing time

Approved refunds or compensation will generally be processed within 7–10 working days after the claim has been reviewed and approved.

The actual time taken for the amount to reflect in the customer's account may depend on the payment provider or banking institution.

3.3 Refund method

Approved refunds will be issued through one of the following methods:

Original payment method: Refunds may be credited to the original payment method used for the transaction.
Tip-Topp Laundry Wallet: Where available, customers may opt to receive the approved amount as credits in their Tip-Topp Laundry Wallet, subject to applicable law.

3.4 Subscription plans & unused credits

Subscription cancellations must be requested in writing at least 7 days before the scheduled renewal date.
Unused credits will not automatically carry forward to the next subscription period unless the applicable subscription terms provide otherwise.
Refunds for unused subscription credits will be handled in accordance with the subscription terms and applicable consumer protection laws.

4. Limitation of liability

While Tip-Topp Laundry takes reasonable precautions to protect garments during collection, transportation, cleaning, and delivery, certain circumstances may affect service delivery.

Natural disasters, floods, heavy rainfall, or other extreme weather events.
Power outages, strikes, government restrictions, or other unforeseen disruptions.
Pre-existing garment damage, manufacturing defects, or incorrect manufacturer labels.
Shrinkage, fading, or colour changes arising from the inherent characteristics of certain fabrics.

Where Tip-Topp Laundry is responsible for a loss or damage, compensation will be assessed in accordance with the Compensation Policy in Section 2 and applicable law.

Contact

Support: 9022222202 · support@tiptopplaundry.com