Terms of service

Last updated 15 October 2026

The service

We collect garments from your address, clean them as selected, and return them. Service is available only within our listed service area.

Prices

Prices shown at checkout are final and all inclusive of cleaning, pressing, packaging and handling. Optional Express or Same-day speed, and GST where applicable, are shown before you confirm.

Payments

Pay by UPI to our QR code / UPI ID, or cash to our partner at pickup. UPI payments for cancelled orders are refunded to your Tip Topp wallet, or back to your UPI account on request.

Cancellation

Cancel free of charge until pickup. After pickup, orders cannot be cancelled.

Garment care

We inspect garments at pickup and follow care labels. Some stains may not come out fully, and colour bleeding or shrinkage can occur when a care label is missing or wrong. Please tell us about delicate items when booking.

Damage or loss

Report any issue within 72 hours of delivery. If we are at fault, compensation for an item is limited to five times its service charge, up to a maximum of ₹1,000 per garment. See our Refund & cancellation policy.

Unclaimed items

If we cannot deliver after repeated attempts, we hold items for 60 days and contact you before disposing of them.

Governing law

These terms are governed by the laws of India. Courts in Thane, Maharashtra have jurisdiction.